We had to toil hard, but now the new website has been live for a week. For us it was a fairly smooth transition from the old to the new website and we are proud of that!
We have received quite a few questions about our portal. Why we have developed this and how some aspects are arranged and work. Of course we would like to tell you more about this in this blog post. Also curious? Read on soon!
Why did we implement a portal?
Some time ago, we had several studies carried out by students. These studies together had one goal. How can we serve our target groups better with our website?
The results of the studies were fairly clear. Transparency during the application process was number one, followed by ease of use and good looks. So we had to do something with that and we did. Eventually the portal came into being. A place where candidates and partners can easily view and adjust their data so that they have the control themselves. In addition, you can also see how far they are in the application process. This was the most requested option.
The technical aspect
In order to offer an optimal experience to the end user, we had to link the portal to our CRM system. After all, we wanted candidates and partners to be able to edit their data themselves. We managed to achieve this by editing the REST api from our CRM system. Every data field required for the portal has now been made workable for the end user.
The content of the portal
Our starting point with the portal is complete transparency towards our partners and candidates. In order to achieve this, we have well mapped our recruitment process (have you already seen our video?). This way we discovered what exactly we can show to the end user.
At WIBA IT, we work with multiple phases in the recruitment process. We use the following phases when applying for a vacancy:
- Phase 1: Inflow – candidates who register for a vacancy with us through all sources are collected at this stage. Think of it as the first step in a funnel;
- Phase 2: Selection – At this stage our recruiters make a selection of the candidates that fit the application through their CV. Then they call the candidates;
- Phase 3: Proposals – In this phase the recruiter will propose the candidate to the client. He / she also explains her choices by means of a telephone conversation with the hiring manager;
- Phase 4: Intake – A candidate is allowed to talk to the customer. If possible, an account manager of WIBA IT will accompany you to the appointment;
- Phase 5: Placed – The client is enthusiastic and would like to have the candidate on the assignment;
Rejected – If a rejection has occurred, this inclusive reason will be displayed at this stage.
We wanted to provide insight into all these phases for our candidates and partners. That way they can see at a glance how things stand. This has the additional advantage that there are fewer short telephone conversations between the candidate and the recruiter. A win – win situation!
Another important aspect is processing documentation for contract processing. Previously this was always unsecured by mail. This was no longer an option for us because we stand for reliability and safety. Here we are once again given extra attention when the AVG Act was introduced on 25 May.
To accommodate this, in the portal when Phase 5 is reached, you will see several possibilities for uploading documentation. Once this has been uploaded, the Contract Manager processes this and that will also prepare a contract in our system. The candidate or partner can then download, sign and upload them (and all this in a highly secure environment)!
The portal would not be complete by offering our candidates and partners more choice than just the vacancies that were applied for. That is why we have also built in a function to show relevant vacancies to our end users. For example, a portal can be applied for directly from the portal for a new assignment!